Error Messages

Sinch Authentication 365 returns the following error codes:

Error Code Failure Condition (Generate OTP) Failure Message Body
Error Code Failure Condition (Generate OTP) Failure Message Body
GN01 This message is used when the telephone number is null or blank The telephone number cannot be null
GN02 If the telephone number is not in the E.164 format The telephone number must have 2 to 14 numbers
GN03 If the Account ID is null or blank The Account ID cannot be null
GN04 If account validation fails, i.e. it doesn’t exist in the database This account is not valid
GN05 If the token length is less than 4 The length of token cannot be less than 4
GN06 If the token length is more than 9 The length of token cannot be more than 9
GN07 If the message body is empty Message body cannot be empty
GN08 If time out doesn't satisfy the range values Timeout value cannot be greater than 15 minutes (900 seconds) or less than 30 seconds
GN09 If A2P hub couldn't send the SMS and failed to generate an order ID. No SMS Order ID was generated.
VL01 If a blank OTP is entered One time password cannot be empty
VL02 If while validation, the telephone no was left empty or doesn’t satisfy E.164 standards The telephone number must have 2 to 14 numbers
VL03 If the AccountID is left blank The Account ID cannot be null
VL04 If no records were found for the provided AccountID and telephone number combination for validation No record was found for the provided verification parameters
VL05 If the entered PIN time out period gets expired The entered PIN has expired.
VL06 If entered PIN is wrong Wrong PIN entered. No of tries remaining : #NoOfTriesRemaining
VL07 If maximum tries for the generate PIN is finished The maximum number of tries for this PIN been reached. Please generate another PIN
VL08 If the PIN entered has been already used This PIN might have been already used.

For the HTTP error codes please refer to the HTTP Error/Status Codes article in the knowledgebase:

https://community.sapdigitalinterconnect.com/t5/Enterprise-Services-Support-Knowledgebase/HTTP-Error-Status-Codes/ta-p/759.